Shipping policy

This Shipping & Delivery Policy explains how we deliver your order, the applicable delivery charges, and your responsibilities on the day of delivery. This policy forms part of our Terms of Service.

Delivery Charges

All transportation and delivery charges are borne by the customer and are calculated based on the delivery address, the size and nature of the order, and any specific delivery requirements.

The applicable delivery charge will be communicated to the customer before delivery.

Delivery Area

We deliver throughout Lebanon. For deliveries outside our standard service areas, please contact us before placing your order so that we can confirm availability and any additional charges.

For deliveries outside Lebanon, all customs duties, import charges, taxes, and other local fees are the sole responsibility of the customer and are not included in the price of the products or delivery.

Lead Times

In-stock items are typically delivered within [2 on Average] working days following order confirmation and receipt of the required payment.

Specially imported, customized, or made-to-order furniture may require a longer lead time. The estimated delivery time for such items will be communicated and confirmed at the time of order.

All delivery dates and lead times are estimates and are not guaranteed. Mobilitop shall not be responsible for delays caused by shipping carriers, customs clearance, suppliers, manufacturers, force majeure events, or other circumstances beyond our reasonable control.

Delivery Appointments

Our team will contact you to arrange and confirm a delivery date.

Once a delivery date has been confirmed, the customer is expected to ensure that the premises are accessible and that someone is available to receive the order.

If the customer requests a postponement of the confirmed delivery date and the postponement is approved by management, the customer must settle the full outstanding balance of the order, even if the goods remain in our warehouse.

Additional storage, handling, preparation, or other related charges may apply in such circumstances.

If the customer is unavailable on the confirmed delivery date without prior approval, a re-delivery charge may apply, and the full outstanding balance of the order remains payable.

Access and Assembly

The customer is responsible for ensuring that the delivery address is accessible and that all ordered items can be safely transported through entrances, doors, corridors, stairways, elevators, and other access points.

The customer is responsible for verifying all relevant measurements before placing the order. Mobilitop shall not be responsible for delivery difficulties or failed delivery resulting from insufficient access or inadequate dimensions.

Where delivery cannot be completed due to access restrictions or other conditions at the premises, a re-delivery or additional handling charge may apply.

Assembly and installation are [included in the delivery charge / available at an additional charge, as applicable to the order].

Our delivery and installation team does not carry out structural modifications, wall reinforcement, electrical work, plumbing work, or other construction work unless expressly agreed in writing in advance.

Receiving Your Order

Upon delivery, the customer or an authorized representative must inspect the products before signing the delivery document and/or invoice.

By signing the delivery document and/or invoice, the customer acknowledges receipt of the goods and confirms that they have been received in good and satisfactory condition, subject to any remarks expressly noted on the delivery document.

Any visible damage, missing item, or discrepancy must be reported to Mobilitop within forty-eight (48) hours of delivery and must be supported by clear photographic evidence, in accordance with our Refund & Return Policy.

Title and Risk

Ownership and risk of loss or damage relating to the products shall transfer to the customer upon delivery to the customer or the customer's designated carrier, as applicable.

Payment Before Delivery

The full outstanding balance must be settled within one (1) month from the date of order confirmation and, in all cases, before delivery.

If the outstanding balance is not settled within this period, Mobilitop reserves the right to cancel the order and retain the deposit to cover storage, preparation, handling, and other related expenses, without prejudice to any other rights available to the company under the applicable Terms of Service.

No delivery will be made unless the customer's account is fully settled, unless otherwise expressly approved by management in writing.

Questions

For any questions regarding delivery or your order, please contact us:

Tel: +961-1-870000
Email: online@mobilitop.com